Managed Detection & Response Services That Keep You One Step Ahead
What Are Managed Detection & Response Services?
Managed Detection and Response combines security technology, continuous monitoring, and human investigation to identify suspicious activity and evaluate covered security alerts. When an alert requires action, the MDR service may take defined response measures intended to contain or reduce potential impact.
The exact systems monitored, investigation responsibilities, response authority, notification procedures, and exclusions depend on the contracted service scope.
- Monitor: Covered security services are monitored continuously according to the contracted MDR scope.
- Investigate: Covered security alerts are reviewed by the MDR provider to determine whether escalation or a defined response action is appropriate.
- Respond: The MDR provider may take defined actions within the contracted scope that are intended to contain or reduce the impact of suspicious or malicious activity.
- Notify: thirtyone3 and/or designated client contacts are notified according to the defined service and escalation process.
WHAT'S INCLUDED
- 24/7 Managed Security Monitoring: Continuous monitoring of covered security services according to the contracted MDR scope.
- Human Investigation: Review of covered security alerts by the MDR provider to determine whether escalation or response is required.
- Defined Response Actions: Authorized response actions intended to contain or reduce the impact of covered security events.
- Endpoint Security Capabilities: Endpoint detection and response capabilities for covered and enrolled devices.
- Security Reporting: Documentation of covered alerts, findings, and response activity as provided within the MDR service.
What Does MDR Cover?
MDR provides continuous monitoring, investigation, and defined response for covered managed security services. The exact systems monitored, response actions available, escalation procedures, exclusions, and client responsibilities depend on the contracted service scope.
MDR and End-User IT Support are different services. 24/7 MDR refers to continuous monitoring and response for covered managed security services. End-user help desk hours, after-hours procedures, and response commitments are defined separately in each client’s service agreement.
Our Approach to Managed Detection & Response Services
Our approach to managed detection and response services is built on visibility, timely investigation, and defined response. Your business deserves more than alerts. Our MDR services combine continuous monitoring with human expertise to investigate covered security activity and take defined actions intended to contain or reduce impact. Here’s how thirtyone3 technology delivers managed detection and response for small and midsize businesses.
The Technology Behind Our Managed Detection & Response Services
What MDR Is Designed to Improve
Earlier Security Visibility
Continuous monitoring can help surface suspicious activity for investigation across covered security services.Defined Response
Documented response authority and escalation processes help reduce ambiguity when a covered security event requires action.Reduced Security-Management Burden
Managed monitoring and investigation can provide security capabilities that many organizations would otherwise need to operate internally.Better Incident Readiness
Clear monitoring, escalation, and response responsibilities can help organizations respond more consistently when security events occur.
Managed Detection & Response for High-Trust Organizations
Managed Detection & Response Centered on Peoria and the West Valley
We prioritize Peoria and the West Valley while supporting qualified organizations throughout the broader Phoenix Metro Area and selected distributed environments beyond the region. MDR is primarily delivered through secure monitoring and response services, while onsite support, travel, and local response expectations are defined separately based on the engagement.
Managed Detection & Response Services FAQs
MDR combines continuous monitoring, human investigation, escalation, and defined response actions for covered security events. Exact systems, response authority, and escalation procedures depend on the contracted MDR service.
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